:root{
  --brand:#2F6B45;--brand-dark:#245235;--brand-soft:#e3f5e3;
  --bg:#f4f5f3;--card:#fcfcfb;--ink:#0b0b0b;--muted:#52514e;--line:#e1e0d9;
  --blue:#1f6feb;--blue-d:#1857bd;--blue-soft:#e8f0fe;
  --green:#0a5f0a;--good:#0ca30c;--red:#8f2626;--critical-bg:#fbe6e6;
  --font:system-ui,-apple-system,"Segoe UI",Roboto,"Noto Sans",Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--ink);font-family:var(--font);font-size:18px;line-height:1.5}
a{color:var(--blue)}
a:focus-visible,button:focus-visible,select:focus-visible,input:focus-visible,textarea:focus-visible,[tabindex]:focus-visible{
  outline:3px solid var(--brand);outline-offset:2px;
}
.banner{background:var(--brand-soft);border-bottom:2px solid var(--brand);color:var(--brand-dark);text-align:center;font-weight:700;font-size:18px;padding:10px 14px;letter-spacing:.03em;position:sticky;top:0;z-index:50}
.banner span{font-weight:500;letter-spacing:0;display:inline}
.topbar{background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:14px;padding:12px 18px;flex-wrap:wrap}
.logo{font-weight:800;font-size:22px;color:var(--brand);text-decoration:none}.logo b{color:var(--brand-dark)}
.nav{display:flex;gap:6px;flex:1;flex-wrap:wrap}
.nav a{color:var(--muted);text-decoration:none;padding:10px 14px;border-radius:10px;font-size:18px;font-weight:600;white-space:nowrap}
.nav a.on{background:var(--brand-soft);color:var(--brand-dark)}
.nav a .pill{margin-left:6px;vertical-align:middle}
.user{display:flex;align-items:center;gap:10px;font-size:18px;color:var(--muted)}
.avatar{width:40px;height:40px;border-radius:50%;background:var(--brand);color:#fff;display:grid;place-items:center;font-weight:700;font-size:18px}
main{max-width:1180px;margin:0 auto;padding:24px 18px 100px}
h1{font-size:28px;margin:0 0 6px;line-height:1.2}
h2{font-size:22px;margin:0 0 12px;line-height:1.25}
h3{font-size:20px;margin:0 0 10px}
.sub{color:var(--muted);margin:0 0 20px;font-size:18px}
.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:20px}
.muted{color:var(--muted);font-size:18px}
.row{display:flex;gap:12px;flex-wrap:wrap;align-items:center}
.row.between{justify-content:space-between}
.row.end{justify-content:flex-end}
.filters{display:flex;gap:12px;flex-wrap:wrap;margin-bottom:18px}
.filters label{display:flex;flex-direction:column;gap:6px;font-size:18px;font-weight:600;color:var(--muted)}
select,input[type=text],input[type=email],input[type=search],input[type=password],input[type=date],textarea{
  font:inherit;font-size:18px;padding:12px 14px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink);min-height:48px;
}
textarea{min-height:120px;resize:vertical;width:100%}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:10px;padding:12px 18px;font:inherit;font-weight:700;font-size:18px;cursor:pointer;background:var(--brand);color:#fff;text-decoration:none;min-height:48px}
.btn:hover{background:var(--brand-dark)}
.btn.ghost{background:#eef1f0;color:var(--ink)}.btn.ghost:hover{background:#e2e7e4}
.btn.ok{background:var(--brand)}.btn.ok:hover{background:var(--brand-dark)}
.btn.blue{background:var(--blue)}.btn.blue:hover{background:var(--blue-d)}
.btn.sm{padding:10px 14px;min-height:44px}
.pill{display:inline-block;padding:4px 12px;border-radius:99px;font-size:18px;font-weight:700;background:var(--brand-soft);color:var(--green);line-height:1.3}
.pill.new{background:var(--brand);color:#fff}
.pill.progress{background:var(--blue-soft);color:var(--blue-d)}
.pill.done{background:var(--brand-soft);color:var(--green)}
.pill.unsorted{background:var(--critical-bg);color:var(--red)}
.pill.channel{background:#eceae4;color:var(--ink);font-weight:600}
.pill.touch{background:var(--blue-soft);color:var(--blue-d)}
.pill.wait{background:var(--blue-soft);color:var(--blue-d)}
.hide{display:none!important}
table.list{width:100%;border-collapse:collapse}
table.list th,table.list td{text-align:left;padding:14px 10px;border-bottom:1px solid var(--line);font-size:18px;vertical-align:top}
table.list th{color:var(--muted);font-weight:700;font-size:18px}
table.list tr{cursor:pointer}
table.list tbody tr:hover{background:#f5f6f3}
table.list a{font-weight:700;text-decoration:none;color:var(--brand-dark)}
.stat-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;margin-bottom:18px}
.stat{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px 16px}
.stat .n{font-size:28px;font-weight:800;line-height:1.1;color:var(--brand-dark)}
.stat .l{color:var(--muted);font-size:18px;margin-top:4px}
.timeline{display:flex;flex-direction:column;gap:0}
.titem{display:grid;grid-template-columns:28px 1fr;gap:14px;padding:16px 0;border-bottom:1px solid var(--line)}
.titem:last-child{border-bottom:0}
.tdot{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;font-size:14px;background:var(--brand-soft);color:var(--brand-dark);margin-top:2px}
.tdot.email{background:var(--blue-soft);color:var(--blue-d)}.tdot.sms{background:var(--brand-soft)}.tdot.upload{background:#dcebe0}.tdot.note{background:#eceae4}.tdot.phone{background:var(--critical-bg)}.tdot.portal{background:var(--brand-soft)}.tdot.chat{background:var(--blue-soft);color:var(--blue-d)}
.tbody .when{color:var(--muted);font-size:18px;margin-bottom:4px}
.tbody .who{font-weight:700;font-size:18px}
.tbody .msg{margin-top:6px;font-size:18px}
.tbody .file{margin-top:8px;display:inline-flex;align-items:center;gap:8px;background:#f7f9f7;border:1px solid var(--line);border-radius:10px;padding:10px 12px;font-size:18px}
.tbody .ctx{margin-top:8px;background:var(--blue-soft);border:1px solid #cfe0fb;border-radius:10px;padding:10px 12px;font-size:18px;color:#24476f}
.side-panel{display:grid;grid-template-columns:1fr;gap:18px}
@media(min-width:900px){.side-panel{grid-template-columns:1.6fr 1fr}}
.field{margin-bottom:14px}
.field label{display:block;font-weight:700;font-size:18px;margin-bottom:6px}
.help{font-size:18px;color:var(--muted);margin-top:6px}
.pref-row{display:flex;gap:10px;flex-wrap:wrap}
.pref-row label{display:flex;align-items:center;gap:8px;background:#fff;border:2px solid var(--line);border-radius:12px;padding:12px 14px;font-size:18px;cursor:pointer;font-weight:600}
.pref-row label.on{border-color:var(--brand);background:var(--brand-soft)}
.pref-row input{width:20px;height:20px;accent-color:var(--brand)}
.phone-frame{max-width:390px;margin:0 auto;background:#1c1c1c;border-radius:28px;padding:14px 10px 24px;box-shadow:0 16px 40px rgba(11,11,11,.25)}
.phone-frame .notch{width:120px;height:10px;background:#0b0b0b;border-radius:99px;margin:0 auto 12px}
.phone-screen{background:var(--bg);border-radius:18px;overflow:hidden;min-height:640px;position:relative}
.phone-screen .ph-top{background:#fff;border-bottom:1px solid var(--line);padding:16px 16px 12px}
.phone-screen .ph-body{padding:16px;padding-bottom:88px}
.progress{height:14px;background:#e8edf2;border-radius:99px;overflow:hidden;margin-top:10px}
.progress > span{display:block;height:100%;width:62%;background:var(--brand);border-radius:99px}
.pw-wrap{position:relative}
.pw-wrap input{width:100%;padding-right:56px}
.pw-toggle{position:absolute;right:6px;top:50%;transform:translateY(-50%);border:0;background:#eef1f0;border-radius:8px;width:44px;height:40px;font-size:20px;cursor:pointer}
.client-chip{display:inline-flex;align-items:center;gap:8px;background:var(--brand-soft);color:var(--brand-dark);border-radius:99px;padding:6px 12px;font-weight:700;font-size:18px}
.draft-box{background:#f7f9f7;border:1px solid var(--line);border-radius:12px;padding:16px;margin-top:12px}
.approve-bar{position:sticky;bottom:0;background:#fff;border-top:2px solid var(--line);padding:14px 0;margin-top:18px;display:flex;gap:12px;flex-wrap:wrap;justify-content:flex-end}
.screens-jump{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:18px}
.screens-jump a{font-size:18px;padding:8px 12px;background:#fff;border:1px solid var(--line);border-radius:10px;text-decoration:none;color:var(--ink);font-weight:600}
.screens-jump a.on{border-color:var(--brand);background:var(--brand-soft);color:var(--brand-dark)}
.match-list{list-style:none;padding:0;margin:0}
.match-list li{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px 0;border-bottom:1px solid var(--line);flex-wrap:wrap}
.upload-zone{border:2px dashed var(--line);border-radius:14px;padding:24px 16px;text-align:center;background:#fff;margin-bottom:14px}
.upload-zone strong{display:block;font-size:20px;margin-bottom:6px}
.portal-logo{font-weight:800;font-size:22px;color:var(--brand)}.portal-logo b{color:var(--brand-dark)}
.decided{background:var(--brand-soft);border:1px solid #b7dfc3;border-radius:12px;padding:14px 16px;margin-bottom:18px;font-size:18px;color:var(--brand-dark)}
.decided strong{display:block;margin-bottom:6px}
.two-col{display:grid;grid-template-columns:1fr;gap:18px}
@media(min-width:900px){.two-col{grid-template-columns:1fr 1fr}}
.portal-shell{background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden;position:relative;min-height:420px}
.portal-tabs{display:flex;gap:4px;flex-wrap:wrap;padding:10px 12px;border-bottom:1px solid var(--line);background:#fff}
.portal-tabs a{font-size:18px;font-weight:700;text-decoration:none;color:var(--muted);padding:10px 14px;border-radius:10px}
.portal-tabs a.on{background:var(--brand-soft);color:var(--brand-dark)}
.portal-body{padding:16px;position:relative;min-height:360px}
.vault-bar{display:flex;gap:12px;flex-wrap:wrap;margin-bottom:16px;align-items:flex-end}
.vault-bar label{display:flex;flex-direction:column;gap:6px;font-weight:700;font-size:18px;color:var(--muted)}
.vault-grid{display:grid;grid-template-columns:1fr;gap:12px}
@media(min-width:800px){.vault-grid{grid-template-columns:1fr 1fr}}
.vault-item{border:1px solid var(--line);border-radius:12px;padding:14px;background:#fff;display:flex;gap:14px;align-items:flex-start}
.vault-thumb{width:72px;height:72px;border-radius:10px;background:#dcebe0;display:grid;place-items:center;font-size:28px;flex:none;color:var(--brand-dark)}
.vault-thumb.video{background:var(--brand);color:#fff}
.vault-thumb.file{background:var(--blue-soft);color:var(--blue-d)}
.vault-thumb.msg{background:var(--brand-soft)}
.vault-item h3{margin:0 0 4px;font-size:18px}
.vault-item .meta{color:var(--muted);font-size:18px}
.vault-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.folder-pills{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}
.folder-pills button{font:inherit;font-size:18px;font-weight:700;border:2px solid var(--line);background:#fff;border-radius:99px;padding:8px 14px;cursor:pointer;min-height:44px}
.folder-pills button.on{border-color:var(--brand);background:var(--brand-soft);color:var(--brand-dark)}
.mic-field{display:flex;flex-wrap:wrap;gap:8px;align-items:flex-start;width:100%}
.mic-field input,.mic-field textarea{flex:1;min-width:min(100%,220px)}
.mic-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font:inherit;font-size:18px;font-weight:800;min-height:52px;padding:12px 16px;border-radius:12px;border:2px solid var(--brand);background:#fff;color:var(--brand-dark);cursor:pointer;flex:none}
.mic-btn:hover{background:var(--brand-soft)}
.mic-btn.listening{background:#c62828;border-color:#c62828;color:#fff;animation:micpulse 1.2s ease-in-out infinite}
.mic-btn:focus-visible{outline:3px solid var(--blue);outline-offset:2px}
@keyframes micpulse{50%{filter:brightness(1.12)}}
.mic-status{width:100%;font-size:18px;font-weight:700;color:#c62828;background:var(--critical-bg);border:1px solid #f5c2c0;border-radius:10px;padding:10px 12px}

/* iQ Chat Widget launcher + panel */
.iqcw-fab{
  position:absolute;right:16px;bottom:16px;z-index:40;
  width:60px;height:60px;border-radius:50%;border:0;cursor:pointer;
  background:#1a3a5c;color:#fff;font-size:26px;
  box-shadow:0 8px 24px rgba(26,58,92,.35);
  display:grid;place-items:center;
}
.iqcw-fab:hover{filter:brightness(1.08)}
.iqcw-fab:focus-visible{outline:3px solid #ffbf47;outline-offset:2px}
.iqcw-fab.fixed{position:fixed;right:20px;bottom:20px}
.desk-stage{position:relative;min-height:560px;background:var(--bg);border:1px solid var(--line);border-radius:14px;overflow:hidden}
.iqcw-panel{
  position:absolute;z-index:45;right:16px;bottom:84px;
  width:min(380px, calc(100% - 24px));
  max-height:min(560px, calc(100% - 100px));
  background:#fff;border-radius:12px;overflow:hidden;
  box-shadow:0 18px 50px rgba(29,39,51,.28);
  display:flex;flex-direction:column;border:1px solid var(--line);
  font-size:18px;
}
.iqcw-panel.expanded{
  right:12px;left:12px;top:12px;bottom:12px;width:auto;max-height:none;
}
.iqcw-panel.phone-fill{
  position:absolute;inset:0;width:auto;max-height:none;right:0;bottom:0;border-radius:0;border:0;
}
.iqcw-head{background:#1a3a5c;color:#fff;padding:14px 16px;display:flex;align-items:center;gap:10px}
.iqcw-head .ttl{font-weight:800;font-size:18px;flex:1;line-height:1.2}
.iqcw-head .subl{font-size:18px;opacity:.9;display:block;font-weight:500}
.iqcw-head .x,.iqcw-head .exp{border:0;background:rgba(255,255,255,.15);color:#fff;border-radius:8px;width:40px;height:40px;font-size:18px;cursor:pointer;font-weight:700}
.iqcw-ctx{background:#f1f6fd;border-bottom:1px solid #cfe0fb;padding:10px 14px;font-size:18px;color:#24476f}
.iqcw-ctx b{font-weight:800}
.iqcw-msgs{flex:1;overflow:auto;padding:14px;background:#f4f5f3;display:flex;flex-direction:column;gap:10px;min-height:160px}
.iqcw-msg{max-width:92%;padding:12px 14px;border-radius:14px;font-size:18px;line-height:1.45}
.iqcw-msg.bot{background:#fff;border:1px solid var(--line);align-self:flex-start;border-bottom-left-radius:4px}
.iqcw-msg.me{background:#1a3a5c;color:#fff;align-self:flex-end;border-bottom-right-radius:4px}
.iqcw-msg .meta{font-size:18px;opacity:.8;margin-top:6px}
.iqcw-msg .att{margin-top:8px;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.25);border-radius:10px;padding:10px 12px}
.iqcw-msg.bot .att{background:#f7f9f7;border-color:var(--line);color:var(--ink)}
.iqcw-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:10px 12px;background:#fff;border-top:1px solid var(--line)}
.iqcw-actions button{font:inherit;font-size:18px;font-weight:700;min-height:52px;border:2px solid var(--line);border-radius:12px;background:#fff;cursor:pointer;padding:8px;color:var(--ink)}
.iqcw-actions button:hover{border-color:#1a3a5c}
.iqcw-actions button.hot{border-color:#e87722;background:#fff7f0}
.iqcw-compose{display:flex;gap:8px;padding:12px;background:#fff;border-top:1px solid var(--line);align-items:flex-end}
.iqcw-compose textarea{flex:1;min-height:52px;border:1px solid var(--line);border-radius:12px;padding:12px;font:inherit;font-size:18px;resize:vertical}
.iqcw-compose .send{background:#1a3a5c;color:#fff;border:0;border-radius:12px;padding:12px 16px;font:inherit;font-weight:800;font-size:18px;cursor:pointer;min-height:52px}
.iqcw-compose .iconbtn{background:#eef1f0;border:0;border-radius:12px;width:52px;height:52px;font-size:22px;cursor:pointer;flex:none}
.flow-arrow{text-align:center;font-size:28px;color:var(--muted);padding:8px 0}